Privacy Policy

Happy to Help Caregiving, LLC, and its Subsidiaries

Effective: 5/1/2022

Last Updated: 9/1/2024

At Happy to Help Caregiving, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.happytohelpcaregiving.com, and our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the site.

Derivative Data
Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor DBA Quickbooks, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Manage your orders and deliver the services you request.
Improve customer service.
Personalize your experience and to deliver content and product and service offerings relevant to your interests.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes.
Send you emails or messages.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Compile anonymous statistical data and analysis for use internally or with third parties.
Assist law enforcement and respond to subpoenas.
Perform other business activities as needed.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

6. Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account.
Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

7. Contact Us

If you have questions or comments about this Privacy Policy, please cont

Introduction

This Privacy Policy applies to Happy to Help Caregiving, LLC (“Company”, “we”, “us”, “our”) and all of its qualified subsidiaries (collectively referred to as “Happy to Help Caregiving” or “the Group”). This includes any websites, services, or operations managed or controlled by Happy to Help Caregiving, LLC, or its subsidiaries, regardless of location or function.

We are committed to safeguarding the privacy of our clients, employees, and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or engage with us through other platforms.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site and through our services includes:

Personal Data: Such as your name, address, email, phone number, and other identifiers.
Health Information: Relevant health information may be collected in compliance with the Health Insurance Portability and Accountability Act (HIPAA) when necessary for caregiving services.
Financial Data: Payment information related to services provided.
Derivative Data: Automatically collected information, such as IP addresses and browser types.
Third-Party Data: Information from third parties, including platforms like Indeed and others.

2. HIPAA Compliance

As a provider of caregiving services, we may collect, store, and process Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We are committed to protecting the privacy and security of your PHI.

Use of PHI: PHI will be used solely for the purposes of providing healthcare services, coordinating care, billing, and complying with legal obligations.
Disclosure of PHI: PHI may be disclosed to authorized healthcare providers, insurance companies, and other entities as required by law or necessary for the provision of services.
Data Security: We implement administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure.

3. Use of Your Information

We use the information we collect for a variety of purposes, including:

Service Provision: Managing your account, processing payments, and delivering services.
Communication: Sending updates, marketing messages, and customer service communications.
Marketing and Advertising: Using data for targeted marketing efforts, subject to your consent.
Compliance: Ensuring compliance with legal and regulatory requirements.

4. Data Storage on Third-Party Platforms

We may store and process your data using third-party platforms, including but not limited to:

AxisCare: For managing client and caregiver data related to scheduling, care coordination, and service provision.
Indeed: For recruitment, including storing applicant data and managing job postings.
QuickBooks Online: For handling billing, payroll, and financial transactions.
Mailchimp: For email marketing, newsletters, and communication campaigns.
Other Marketing Platforms: Data may be shared with other marketing and advertising platforms as necessary for our operations.

These platforms are selected based on their ability to provide secure data management in compliance with applicable laws and regulations, including HIPAA where applicable.

5. Disclosure of Your Information

We may share your information with third parties in certain situations:

Service Providers: Such as AxisCare, Indeed, QuickBooks Online, Mailchimp, and other partners who assist in providing our services.
Legal Compliance: To comply with legal obligations or protect the rights and safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of the company.

6. Security of Your Information

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.

7. User Rights and Choices

You have certain rights regarding your data, including the right to access, correct, or delete your personal information. For PHI, you may also have specific rights under HIPAA, such as the right to request restrictions on certain uses and disclosures.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, don’t hesitate to get in touch with us at:

Happy to Help Caregiving
Email: privacy@happycaregiving.com
Mailing Address: 4008 s golden circle, millcreek ut 84124