Northeast Ohio Team
Meet Your Northeast Ohio Care Team
Locally staffed, personally invested, and available to families across the region.
Douglas Murray
Executive Director - Northeast Ohio
Douglas Murray leads our Willoughby office and supports caregiver matching, care plan development, and service quality for families across Northeast Ohio.
Call DouglasWhat makes our team different
Background checked
Every caregiver passes screening and reference checks before entering a client's home.
Matched locally
We coordinate caregivers across Northeast Ohio so families get support close to home, not from a generic call center.
Continuously trained
Our team keeps building skills in companion care, personal care, veteran support, and dementia-friendly caregiving.
Working with your Northeast Ohio care team
Our Northeast Ohio care team is your contact for planning visits across our published Northeast Ohio service area. Describe your loved one's interests, routines, and preferences when discussing a caregiver match. The care plan can include companionship, personal care, meals, light housekeeping, and respite time for family members.
Before the first visit, ask how the caregiver will be introduced, who may receive updates, and whom to contact about a schedule or care-plan change. Confirm the proposed tasks, available visits, and written estimate with the office. If a regular caregiver is unavailable, discuss the available alternatives and any time your family needs to cover.
Your office and caregiver
The local team is the contact for discussing home care services, the caregiver match, visits, and changes to the care plan. Your caregiver helps with the agreed daily tasks in the home. Tell the office about preferred meals, personal care routines, interests, and the help family members already provide so everyone understands the plan.
Support may include companionship, meal prep, light housekeeping, or respite care. Senior home care should respect privacy and dignity while allowing the person time to do the activities they want to manage themselves. The office can explain how to share feedback if a task, visit length, or caregiver arrangement needs review.
Prepare for an introduction
Include your loved one in planning where possible. Share what makes them comfortable, how they like to be addressed, and favorite activities or conversation topics. Choose a family contact who can help introduce the caregiver and clarify the routine for the first visit.
Relatives living outside Cleveland can ask how updates will reach them and who can approve changes. Agree on the contact to use during a visit and the local office contact for scheduling. A clear introduction helps the person receiving care, family members, and caregiver start with the same expectations.