A Fairmont Relative Cannot Use Ordinary Family Calls: Ask About

When both hearing and vision loss make calls or messages difficult, another phone purchase may not answer the person's actual communication need. Begin with a communication goal and ask the West Virginia iCanConnect program about assessment, equipment and training.

Let the person define the connection they want

Ask whom they want to contact and what is difficult about the current method. A private family call, a text exchange and a video conversation may require different arrangements. Find out how the person prefers the program to contact them instead of automatically making a relative the speaker.

Use the West Virginia application information and step-by-step program guide to ask about current verification requirements and the assessment sequence. The program determines whether the individual qualifies and which equipment or training fits; this article does not establish either result.

Plan beyond receiving equipment

Ask what training is provided, how questions are handled and which ongoing communication service or connectivity remains the household's responsibility. A device delivered to the home is not the same as a usable, wanted communication routine.

If a helper is involved, agree on their role with the person. They might assist with scheduling or a physical setup while leaving the conversation private. Avoid taking over messages merely because the first attempt is slow.

After the agreed assessment or training, check whether the person can pursue the connection they wanted and what remains unresolved. Arrange any regular daily assistance separately from the program inquiry and equipment process.

Discuss ordinary help at home

For separately arranged nonmedical assistance, our Fairmont care team can discuss the person's requested tasks and timing. Contact the local care team to ask about the actual scope, schedule and available staffing.